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Customer Service

Shipping & Delivery

Delivery time starts counting from the day you received the confirmation e-mail indicating, your order has been accepted. Deliveries within Lagos is free, only when your order is over Two Hundred Thousand (#200,000) and is between 3-10 working days 

Other states of Nigeria is between 5-10 working days, and attract charges depending on the state. Please confirm shipment charges. 

Privacy & Security
Montessorishop.com.ng has created this policy to demonstrate our firm commitment to our Web site users' privacy, and discloses the information gathering and dissemination practices for montessorishop.com.ng. The long and the short of it is that we are firm believers in keeping your information your own. We will not sell or trade your personal information to any other company.

Security: montessorishop.com.ng has security measures in place to protect the loss, misuse, and alteration of the information under our control. 

Returns & Replacements

 If you are not pleased with our product or your purchase from montessorishop.com.ng, just contact us within 14 Calendar days and we will give you a refund or replacement

However, the product(s) to be returned must meet the following requirements

  • Only purchases made directly from montessorishop.com.ng qualify for the 14 days return policy
  • You must show evidence of purchase
  • The product must be in a perfect condition
  • The product packaging must be intact
  • Product items with tags must be intact. 

REFUND

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund in your name (original Payment Method). You will receive the credit within a certain amount of days.

SHIPPING

You will be responsible for paying for your own shipping cost(s) for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refunds.

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Ordering

Please follow the online ordering step by step:

1.   Browse through  categories,  Select items and add them to your cart, Click the “Add to Cart” button. Having trouble adding items to your shopping cart? Please call us for help at 080cutomercare, order@montessorishop.com.ng

2.    Checkout. When you’re ready to check out, click on the “Shopping Cart” link. To start the checkout process, click “Proceed to Check out.” If you have not already signed in, you will be taken to a sign-in page where you can log in or choose to continue checkout as a guest. 

3. Enter delivery address information as detailed as possible. 

4. Please Note: Payment on delivery, you can also select a preferred method "Credit card, Debit card  or Mobile transfer" 

5. Review your order. Please take a moment to double-check the delivery addresses, as well as the items you have selected. You can make any necessary changes to your order before submitting it. The total order will be displayed. Once you’ve verified that your information are correct, click “place order.” Your order will be submitted, and you will also receive a confirmation! 

6. Payment Options. Please note; we accept payment on delivery. 

Payment, Pricing & Availability
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Viewing Orders

To view the status of any order or to view open, past or pending Orders, please visit the My Account section of this website. You can see your order status by selecting "Order History" or "Invoice History".

Updating Account Information
You can update your account information at any time by visiting the My Account section of the website Select "Personal Information" to update your password and billing address.